For customer support, click here.

 

Below are lots of frequently asked questions. If we haven't answered your question, please contact us: support@perifit.co

 

Can I get a refund?

Absolutely. If you are not 100% satisfied, you can ask for a refund within 30 days of delivery, no questions asked.

 

Is my phone compatible with Perifit App?

The perifit App is compatible with all smartphones and tablets:

  • iPhone 4S and above
  • iPad 3 and above
  • Any Android tablet and smartphones with Android 4.4 and above

 

What are the dimensions of the Perifit?

  

Do I have to pay customs fees?

No, we have several warehouses in US and Europe. You won't have to pay custom fees, we already paid them for you.

 

Can I use the Perifit with an IUD?

Yes, you can use the kegel trainer with an IUD (or coil). The tail of the kegel trainer is the part that connects to your device, and this remains on the outside. The kegel trainer is completely covered in medical grade silicone with no exposed parts and so is safe to use with the coil.

 

Can I use the Perifit with a prolapse?

Yes, and we advise you to also see a doctor.

 

How safe is Perifit?

We know you are trusting us with an intimate part of your body, so we have worked hard to earn that trust. The kegel trainer is 100% waterproof, made with medical grade silicone and has been through rigorous safety testing including stamp, drop, tumble, water, irritation and heat.

 

How do I look after the kegel trainer?

Perifit is very easy to look after. We’ve chosen a very hygienic and durable material so it can be cleaned using warm soapy water.

 

What is the battery life of a Perifit? What happens when the battery is empty?

The Perifit is designed for 1000 training sessions of 10 minutes. So, you are good to use Perifit for at least 5 years if you use it 30 minutes a week.

If the battery is flat before the end of the first 5 years, you will get an immediate replacement of your Perifit. If the battery is dead after 5 years, you will have access to the replacement program which will allow you to obtain a new Perifit sensor for $50.

 

How do you know Perifit really is effective?

All our product development was guided by our scientific advisory group including a number of well known researchers in biofeedback and pelvic floor exercise. Multiple studies show that giving women real time biofeedback is one of the most effective methods for Kegel exercises with direct force measurement being the gold standard.

 

Is there vibration?

No, Perifit can only measure and communicate to the app the value of the pelvic floor force.